In Case of Problems or Complaints: If you are not satisfied with our service, or the service of the rental car agency that handles your reservation, or if you are not satisfied with the rental car you received, PLEASE contact us within 24 hours of your pick-up — otherwise, we cannot help you to rectify the situation and will not be held responsible. Please contact us by phone: 1-866-300-7116, or by email at:  n.kern@CarRentalHawaii.com    Thank you!

"Early drop-off fee": Please be aware that if you return the car earlier than expected, some of the car rental agencies charge an “early drop-off fee” (plus tax).

• All rentals require a clean driving record.
• Renter must possess a valid driver’s license.

• Renter must possess a major credit card in his/her own name. (For debit card exceptions, see Method of Payment below.)

• A major credit card or debit card — AND a valid driver's license in the name of the renter — will be required at the time of rental.
  
• Debit and check cards, considered to be any non-credit card bearing the Visa or MasterCard logo (except for gift/prepaid cards), may only be used in conjunction with proof of a round-trip ticket from your airline, cruise ship, and the like.
• With Thrifty and Dollar, effective September 2nd, 2014, debit cards presented at the time of rental require two (2) forms of identification: 1) Valid driver’s license AND 2) Passport, or US Military ID, or Non-Government ID w/Photo (e.g. Costco Card), or additional credit or debit card (embossed with renter's name). Name MUST match the name on the driver’s license.
• Without proof of round-trip ticket, debit or check cards are accepted only on return. Any other non-credit card without the Visa or MasterCard logo is not accepted.
• All car rental agencies NO LONGER accept cash as payment for rentals. However, a cash deposit will be required in addition to the cost of rental. 
• A cash deposit will be required in addition to the cost of rental. 
  
• All documentation must be in the renter's name. 
• A passport is required for all non-U.S. citizens.
  

Age Requirements

1. Qualified renters shall be at least 21 years of age.
2. Renters under the age of 25 will be assessed a $25.00 per day surcharge (plus tax).

Same City/Island Renter — Renter that lives and works in the same City, or Island, of Rental:

1. Qualified renters shall be at least 21 years of age.
2. Renters under the age of 25 will be assessed either a $25.00 per day, or a $10.00 per day, surcharge (plus tax).
3. Renter must possess a major credit car in his/her own name.
4. No Cash Deposits or Debit Cards accepted.
5. Government/Military Personnel Exemption — see next section.
   
   

Federal Government/ Military Personnel:

• Federal Government/Military Personnel Off-Duty Travel:
• Minimum age to rent is 21 years of age.
• Renters under the age of 25 will be assessed a $25.00 per day surcharge.
• Must provide duty officer's name & telephone number.
• Must provide Government/Military ID for authenticity.
• Same City/Island Rental allowed.
• Cash/Debit Card Rentals allowed — Proof of Round-Trip Travel NOT REQUIRED.
• Federal Government/Military Personnel On-Duty Travel:
• Minimum age to rent is 18 when renting under plan-qualifying military rates.
• The "Under Age of 25" Surcharge is included in the military rate and is not charged separately.
• Must provide Government/Military ID for authenticity.
• Same City/Island Rental allowed.
• Cash/Debit Card Rentals allowed — Proof of Round-Trip Travel NOT REQUIRED.
• Cash deposit is waived for personnel traveling on orders for "official government travel" and using qualifying or official travel plan codes.

Final determination of all renter qualifications is made by the car rental agency supervisor, or manager on duty at the rental location. This includes qualifications for required international drivers licenses for international deals.

Credit Cards

Credit card must be in the name of the renter.

Credit cards accepted by car rental agencies are: Visa, MasterCard, American Express, Diner's Club, Carte Blanche, Discover, Optima.

Debit Cards — Hawaii Only

Debit cards must have the Visa or MasterCard logo on the card.

Renter cannot rent in the same city or island in which he/she resides.

Renter must have proof of round-trip travel ticket.

Military exemption applies — see policy section on Military Personnel.

Second picture Identification needed such as Passport or Costco Card ec.

Cash 

All car rental agencies NO LONGER accept cash as payment for car rentals.

Additional drivers shall be at least 21 years of age.

Additional drivers under the age of 25 will be assessed either a $25.00 per day, or a $10.00 per day, surcharge (plus tax).

Alamo allows one additional driver for free. Avis and Budget accept spouse as an additional driver for free. 

Additional drivers are not permitted to extend, or make any revisions to, the rental contract.

On credit card rentals, additional drivers are required to present their driver's license and be present to sign the rental agreement.

Hawaii State General Excise Tax is 4.166% 

Honolulu County Tax is 0.546%

Hawaii State Vehicle Rental Surcharge is $7.50 per rental day.

Vehicle Licensing & Registration Fee is from $.17 to $.50 per rental day depending on the type of vehicle.

Airport Concession Recovery Fee is 0% for Honolulu (off airport) — and 11.11% for Kahului, Lihue, Kona, Hilo.

*All information is subject to change without notice

"Drop Charges" for dropping off your vehicle at a different car rental location than the one you rented it at, are indicated below for various islands.These charges may change without notice by the rental agency. The numbers showing are subject to changes and are just an estimate.

Note: Vehicles may not be left at the airport under any circumstances. Any towing or citation fees will be the responsibility of the renter and charged accordingly.

                                                                                                   Oahu

Between Honolulu Airport and any Waikiki location (or reverse)  =  $25.00

              { approximately 10 miles }

                                                                                                    Maui

Between Kahului and West Maui (or reverse)  =  $40.00 -to- $60.00 

              { approximately 32 miles }

                                                                                                   Hawaii

Between Kona to Hilo (or reverse)  =  $45.00 -to- $65.00

              { approximately 98 miles }

Overtime will be charged to the renter when the vehicle is returned past the specified agreement. There is no grace period.

Overtime charge is based on an hourly rate or a daily rate, whichever is the least.

Maxi Waiver Saver: Alamo waives renter’s responsibility for all loss or damage to the car — $20.99 per day

Waiver Saver 3000: Alamo limits renter’s responsibility to amounts in excess of the first $3,000 of loss or damage; renter is responsible for all loss or damage which exceeds $3,000 — $9.99 per day

Waiver Saver 500: Alamo limits renter’s responsibility to amounts in excess of the first $500 of loss or damage; renter is responsible for all loss or damage which exceeds $500 — $6.99 per day

Carefree Personal Protection (CPP): $7.99 per day — Coverage Includes:

• Accident Medical Indemnity: For medical expenses associated with an accident with benefits up to $50,000 for the renter.
• Weekly Accident Indemnity: Up to $500 per week in disability coverage.
• Personal Effects Coverage: Provides up to $10,000 combined total benefits for your personal belongings from loss or damage caused by theft, damage or accident to your rental car.
• Travel Assist Package: Customers may access a toll-free number for multilingual assistance on a variety of services such as 24-hour travel medical assistance, emergency travel assistance, emergency coordination, lost baggage and passport services, and emergency cash.
• Accidental Death and Dismemberment: Provides up to $550,000 per occurrence.
• Emergency Medical Evacuation: Provides up to $10,000 of benefits for a 24-hour coverage for emergency medical evacuation.
• Repatriation of Remains: Up to $5,000 of benefits for the renter.

Extended Protection (EP):  Coverage Includes:

• Covers the renter and authorized drivers up to an aggregate single limit of $1 million for claims that may be made by others against renters or authorized drivers for bodily injury, death and/or property damage arising out of the use or operation of the rental vehicle.
• Uninsured motorist benefits up to $1 million to the renter, all authorized drivers, and members of their immediate family injured while occupying the rental vehicle. Coverage applies to injuries caused by negligent motorist whose liability limits are less than your damages.

Note: If renter does not purchase EP, there is no uninsured motorist protection whatsoever included with the basic rental agreement unless required by state law, and then only the minimum required by such law. EP does not cover claims for punitive or exemplary damages.

Alamo Rent A Car does not accept “insurance waiver cards” issued by travel companies as guarantee of payment for vehicle damage and so advises customers who present such cards. The customer is not obligated to take any of the above coverages, but will be held responsible for any damages incurred.

*Optional Coverage Rates are Subject to Change.

At the time of rental, customers choose one of two gas options depending on what is most convenient for them. In either case, the car is always rented with a full tank of gas.

• Option A: The renter pre-pays for a full tank of gas at the start of the rental — at a price-per-gallon competitive with the full-service prices at local gas stations (plus any taxes that apply).
• Option B: Prior to returning the car, the customer must either stop and fill the gas tank or pay the car rental agency to refuel it for them upon return. If the renter chooses to have the car rental agency refuel the tank upon return, the renter only pays for the fuel used, but at a price which is substantially higher than the Option A gas or what the local gas stations typically charge.

Hawaii State Law requires use of infant car seats for children under four (4) years of age. Customers are responsible for securing the child seat in the rental vehicle.

Law-compliant infant seats are available upon request — for $15.00 - 30 per day — on all islands at the time the reservation is made.

In the event an infant seat has been lost or stolen, a $100 charge will be applied to the rental.

Hawaii State Law requires the use of seat belts for driver and front-seat passengers at all times.

Hawaii State Law also requires that all back-seat passengers between the ages of four (4) and seventeen (17) use seat belts.

We will confirm a request for hand controls within 48 hours if the request is made between noon Sunday through noon Friday. The failure to provide us with a timely request for hand controls may mean that we cannot fulfill your request if hand controls, or trained personnel to install the hand controls, or vehicles suitable for installation of hand controls, are not readily available due to the untimely request. If you intend to cancel your reservation, we request that you contact us so that we may remove the hand controls following your cancellation.

At the time of a request for hand controls, in order to more readily accommodate you, please advise us whether the hand controls should be installed on the left side, or the right side, of the steering wheel.

Hand controls can only be installed in specific car models, as follows:

• 2-door Full-Size (such as the Chevrolet Monte Carlo, or similar-in-class)
• 4-door Full-Size (such as the Chevrolet Impala, or similar-in-class)
• Minivan

We recommend that individuals with disabilities who use a wheelchair and who are traveling alone request a 2-door vehicle. We have found, through experience, that such customers can more easily put the wheelchair in the rear seat in a 2-door vehicle, as compared to doing so in a 4-door vehicle.

The Jeep Wrangler top and windows are removable. If renter elects to remove and/or lower any windows or the top, the renter is responsible for reinstalling same prior to return of the vehicle.

NKT-Travel Terms and Conditions:

• Reservations are subject to the operational parameters and contingencies of the major car rental companies. NKT-Travel will not be held liable for situations beyond our control. We offer a free service (service free-of-charge) and therefore cannot be held responsible for any inconveniences (including but not limited to: overbooking, cancellation due to overbooking, specific car or car brand availability, etc.).
• Tax Changes are not under our control. The State of Hawaii can change taxes at any time. This may cause the Price of your confirmed rental car to change. We can only guarantee the Base Rate before Taxes. We cannot be held responsible for Tax Increases.

Sometimes additional Fees will be charged (e.g., “upgrade to a bigger car”, “underage fee”, or “drop-off charges”, or others). Please be aware that these Fees are Taxable and that the rental car company adds the regular Taxes on top of the agreed Fees.

Since these Fees are added after our reservation confirmation — at pick-up — we cannot predict or anticipate how much this will be in total. We know exactly how much the rental will be before these fees and taxes get added — and we can only confirm this amount.

Important Information for Mileage Program Customers: Our Rates are specially-negotiated Rates. Frequent Flyer Credit may not be applicable on “Tour Package Rates” (please check with your Airline for details).